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Badham Developments Limited (Trading as VELORA)
Registered Address:
Unit 5, Forge Road,
Hitchcock Business Park,
EX15 3FA, United Kingdom

 

60-Day Returns Policy

We want you to love your purchase from VELORA. If for any reason you’re not completely satisfied, you can return your item within 60 days of delivery for a full refund.

Free Returns — No Return Costs

All returns are completely free of charge.
VELORA will cover all return shipping costs and provide a pre-paid return label where required.

Conditions for Returns

To qualify for a refund:

• Items must be returned within 60 days of receiving your order.

• Products should be in their original condition, unused and with any packaging intact (where reasonably possible).

• Proof of purchase (order number or confirmation email) is required.

How to Start a Return

1. Contact our customer service team at [insert email/contact form link].

2. Provide your order number and the item(s) you’d like to return.

3. We will issue you with a pre-paid return label and instructions.

4. Drop the parcel at your nearest collection point or wait for the arranged collection service (depending on your location).

Refund Processing Time

• Refunds are processed within 5–10 working days of us receiving your returned item.

• Refunds will be issued to the original payment method.

Damaged or Faulty Items

If your item arrives damaged or develops a fault within 60 days, please contact us immediately with photos. We will arrange a free replacement or full refund.