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Privacy Policy

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Privacy Policy

 

 

Last updated: 10/11/2025

Business Name: Velora Official 

Website: Veloraofficial.online 

Location: United Kingdom

 

Velora official is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you browse our website, purchase products, or interact with us online.

 

 

 

 

1. Data Controller

 

 

Velora is the data controller responsible for your personal information.

 

For questions about this policy or your rights, contact:

Email: sales@veloraofficial.online

Address: unit 5, forge Road, Hitchcocks business park, Willand, EX15 3FA

 

 

 

 

2. Information We Collect

 

 

 

2.1 Information you provide

 

 

When you interact with Velora, you may provide:

 

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment details (processed by third-party providers; we do not store card information)

  • Order details

  • Account login details

  • Customer service messages

  • Product reviews or feedback

 

 

 

2.2 Information collected automatically

 

 

  • IP address

  • Device type and browser

  • Website usage data (pages viewed, time on site, clicks)

  • Cookies and tracking technologies

 

 

 

2.3 Information from third-party sources

 

 

  • Payment confirmations from Stripe, PayPal, or other processors

  • Analytics data from Meta Pixel, TikTok Pixel, Google Analytics, etc.

  • Advertising performance data if you engage with our ads

 

 

 

 

 

3. How We Use Your Information

 

 

We process your personal data to operate our ecommerce store and fulfil your orders.

 

Primary uses include:

 

  • Processing and delivering orders

  • Managing your account

  • Sending order updates, confirmations, and shipping notifications

  • Providing customer support

  • Processing returns or refunds

  • Preventing fraud

  • Improving website performance and product offerings

  • Running advertising and remarketing campaigns

  • Sending marketing emails (only with your consent)

 

 

 

 

 

4. Legal Bases for Processing (UK GDPR)

 

 

We rely on:

 

  • Contract: to fulfil orders and provide customer service

  • Legitimate Interest: fraud prevention, analytics, advertising, business optimisation

  • Consent: marketing communications and non-essential cookies

  • Legal Obligation: tax and financial record-keeping

 

 

 

 

 

5. Sharing Your Information

 

 

We never sell your data.

We may share it with trusted third parties, including:

 

  • Payment processors (Stripe, PayPal, etc.)

  • Website platforms and hosting providers

  • Logistics and delivery partners

  • Email service providers

  • Analytics and advertising platforms

  • IT and security partners

  • Professional advisers (legal, accounting)

 

 

All partners are required to keep your data secure and act under our instructions.

 

 

 

 

6. International Transfers

 

 

Some providers may store data outside the UK.

Where this happens, we ensure appropriate safeguards such as:

 

  • UK adequacy decisions

  • Standard Contractual Clauses

  • Additional security protections

 

 

 

 

 

7. Data Retention

 

 

We keep your data only as long as required:

 

  • Order and financial records: 6 years (legal requirement)

  • Account data: until you close your account

  • Marketing data: until you unsubscribe

  • Website analytics: per tool’s retention settings

 

 

 

 

 

8. Your Rights

 

 

Under UK GDPR, you can request:

 

  • Access to your data

  • Correction of inaccurate details

  • Deletion of your data

  • Restriction of processing

  • Objection to processing

  • Data portability

  • Withdrawal of consent (e.g., marketing)

 

 

Email requests to: sales@veloraofficial.co.uk

 

You may also complain to the UK Information Commissioner’s Office (ICO).

 

 

 

 

9. Cookies

 

 

Velora uses cookies for:

 

  • Essential site functionality

  • Website analytics

  • Personalised advertising

  • Improved user experience

 

 

You can manage cookie preferences in your browser settings or via a cookie banner (if installed on your site).

 

 

 

 

10. Payment Processing

 

 

Payments are handled securely by third-party processors (e.g., Stripe, PayPal).

Velora does not store or access your full payment card details.

 

 

 

 

11. Security

 

 

We implement industry-standard security measures to protect your data.

However, no system is fully secure, and customers are encouraged to use strong, unique passwords.

 

 

 

 

12. Changes to This Policy

 

 

We may update this Privacy Policy.

The latest version will always be displayed on our website.

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