FREQUENTLY ASKED QUESTIONS
Find quick answers to the most common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, our team is always here to help
CAN I ADJUST THE HEAT LEVELS ON MY ELECTRIC BLANKET?
Yes, there are multiplate options in all of our blankets to find the right temperature for you
CAN I TUMBLE DRY MY BLANKET?
Yes — once the controller is removed, Velora blankets can be tumble-dried on a low setting.
WHAT IS YOUR RETURNS POLICY?
You can return unused items in their original packaging within 30 days for a full refund. Please contact us at support@veloraofficial.co.uk to arrange a return.
IS IT SAFE TO USE WHILE I SLEEP?
Yes — Velora blankets come with built-in safety features, including automatic shut-off timers and overheat protection.
HOW MUCH DOES IT COST TO RUN A VELORA BLANKET?
Thanks to our energy-efficient technology, Velora blankets cost from as little as 1p per hour to run, helping you stay warm without high energy bills.
How long does delivery take?
Orders within the UK are usually next day delivery. Guaranteed within 3 days
ARE THE BLANKETS WASHABLE?
Yes, our blankets are machine washable. Simply detach the controller and follow the washing instructions provided.
HOW MUCH DOES IT COST TO RUN A VELORA BLANKET?
Many customers find they use their central heating less after switching to Velora — it’s an affordable way to stay warm in just the room you’re in.
DO YOUR PRODUCTS COME WITH A WARRANTY
Yes. All VELORA electric blankets include a 12-month manufacturers warranty
Get in Touch
Please either use the contact form or chat now button if you have any further questions that remain unanswered. We are always here to help!
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